Respect - we have a deep respect for our patients, our clients and every member of staff in our practice.
Equality - we focus on all of our clients and their animals equally. Within our practice, everyone has equal worth.
Empathy - we strive to understand your needs as if they are our own. From this, we try to provide a level of service that we ourselves would expect.
Transparency - we practice at a very high level and stemming from this we have nothing to hide. We have an open practice policy and we are proud to show you around. If your pet is in hospital we encourage you to visit.
Support - we aim to be accessible to you. All members of staff are focused on helping you in whichever way they can.
Education - we have a strong commitment to continuing to learn. We have a strong focus on passing this information on to you, the client, in a clear and concise manner.
Referral Culture - we have a good knowledge and understanding of our abilities. We actively and openly discuss and advise referral where necessary.
It never fails to impress me what a positive icon it has become for people; it makes them smile.
We have been to many schools in the early years of our practice and the joy that this car can bring to young children is fantastic. We have often been rewarded with many great pictures in return for having taken the time to share the car with them.
Sadly, the cat car has been outside for a large part of its life and the VW chassis that is underlying it has suffered from bad rust. It finally failed its last warrant of fitness and can now grace our car park, but no longer venture out on to the road.
One of our favourite stories about the car is that of a man, who we spoke to in the car park one day, who pulled out his wallet to show us a photo of his daughter and the car that had been taken several years earlier. He had kept in his wallet ever since it was taken.
The Cat Car was originally produced as the Whiskas Cat Car and was used to launch the brand in New Zealand. It has been in several variety bash events and travelled extensively throughout the North Island.
The car did have a run-in with a courier van and had unfortunately our ginger friend has deteriorated from sitting out in all weathers but we hope it will continue to stand guard outside the clinic for some time to come!